GENERAL INFORMATION

Orders: (Purchase Orders & Content): Submit orders via mail, fax or email. Each
order must contain: Distributor Name, ASI, PPAI or Account #, Address, Telephone
#, Ship To address, P.O. #. Pertinent Production info to include, but not limited to:
Item #, Item Description, Item Color(s), Imprint color(s), Imprint Location, Imprint
Description and any Special Instructions.

ReOrders: Must note Previous P.O. #, Date, Production #, and/or Invoice Number
and all Information as per Order Info above.

Less Than Minimum: Add $50.00 on a (V)- Absolute Minimum is limited to half
the First Column Quantity of 100 which would be 50 pieces. Add $100.00 on a (V)
for any less than minimum set order. Multi-color imprints are not offered on any
less than minimum orders.

Sample Policy: Samples up to a total amount of $10.00 are free and are shipped
via US mail. Any samples above and beyond $10.00 will be billable at EQP plus
shipping. To ship other than US mail please provide a freight Collect or Third Party
Shipper #. Samples will be shipped within 48 hours.

Prices: Include one color imprint, and are subject to change without notification
due to material and other cost changes beyond factory control. Blank merchandise
orders with no copy, use next quantity pricing. Full cases only broken cases add
$15.00 on a (V). Over 4 colors, double additional run fee.

Over or Underruns: Orders are considered complete with up to 5% over or
underrun. Overruns are billable. Exact Quantities: Add $20.00 on a (V).
Acknowledgements: If required, must state on order and provide email address
or fax number.

Normal Production Time: 15 working days from the day after receipt of order
and approval of art and credit.

Rush Orders: 10 working days or less. Only accepted if production allows and
clean high quality camera-ready art is provided. 2-7 working days: add 25% of
total order. 8-10 working days: add 20% of total order. All freight charges are the
customer’s responsibilities.

Note: During peak season (March-August) additional time may be required.

Cancellations: Must be confirmed and approved by factory with a written notice
from buyer. Charge: $50.00 on an (X) plus all costs incurred up to time of receipt of
written cancellation.

Artwork: Digital (preferably vector) files are appreciated and may be submitted
via e-mail or CD. Macintosh or PC formats accepted. Programs used are: Illustrator
CS5, Photoshop CS5, Freehand 9. File formats accepted are .pdf, tif, eps, jpeg, bmp
or psd. Please include with art file, all placed images and fonts not already converted
to curves. Raster art, (tif, jpg, gif, bmp, etc.) must be of decent resolution,
at least 220 dpi or more & 100% or preferably larger of imprint size. Please fax
a copy of emailed artwork for comparison. Clean camera-ready hard-copy art is
also accepted. Faxes are not considered camera-ready art. Avoid serif fonts on very
small type. Please call for any additional questions or specifications.
Art Charge: $25.00 on a (V) minimum per half hour as needed. Minimum charge
for typesetting $8.75 on a (V) per line.

Proofing: All art proofs must be approved by reply email or signed and faxed
back before an order will be entered into production. Proofs sent on all NEW
orders. NOTE: We only Proof Re-Orders on request. PLEASE do not mark order as a
Re-Order if there are ANY art changes to avoid previous artwork being printed. Any
Artwork changes (ie: phone #s etc..) incurs new screen/setup charges.
Note: OUR DELIVERY SCHEDULE DEPENDS ON THE QUALITY AND TIMELINESS
OF RECEIVING YOUR ARTWORK & PROOF APPROVAL. SEVEN DAYS MAY
BE REQUIRED BEFORE PRODUCTION STARTS.

Pre-Production Product Proofs: $20.00 on a (V) PER COLOR IMPRINT, plus
all screen and art charges. Pre-production proofs are recommended on large
multicolor orders.

Screen/Set-Up Charge: TBS, BBS, RBS & BRS @ $100.00 on a (V) & TPBS @
$125.00 on a (V) per color imprint. All others $40.00 on a (V) per color imprint.
First screen free on orders of 5,000 + pieces, each additional screens for BBS, RBS &
BRS $100.00 on a (V), all others $40.00 on a (V). Repeat orders over 2 years will be
considered NEW and will require new screen charges.

PMS Match: Add $20.00 on a (V) per color. Color matches are state-of-the-art
for the plastics silk screening industry. Exact color matches cannot be guaranteed.
Match charges apply to repeat orders as well.

Standard Ink Colors: Black, White, Pink 211, Yellow 012, Gold 123, Orange 172,
Brown 469, Lt Blue 284, Process Blue, Royal Blue 293, Reflex Blue, Navy 281, Warm
Red, Red 485, Maroon 202, Burgundy 209, Purple 266, Green 347, Kelly Green 355,
Forest Green 3435, Teal 321, Dark Green 349, Mint Green 333, Gray 430.

Puff, Bleed & Metallic Inks add $.07 on a (V) to insulation price.

Color Changes: Add $12.50 on a (V) per each color change.
Standard Shipping: UPS Ground Prepaid by Factory – handling charge included
in shipping cost. Merchandise shipping via another means or third party billing
will incur an additional $2.50 on a (V) per box handling fee. When shipping to a
residence, additional time and cost will apply.

F.O.B. Shipping Point: Florida.

Shipping Weights: Quotes are approximate based on Ground shipping. Weights
for Items packed in oversized boxes may vary greatly from actual shipping weight.
Variances may occur from product density, packaging and dimensional shipping
weight. Southeast Line is not responsible for differences in final freight charges
versus quoted estimates.

*UPS Dimensional Weight (L x W x H)÷166 = Billable #'s
DW = Dimensional Billing LBS Billed at dimensional weight.

Split Shipments: Three locations at no charge. Additional locations $10.00 on a
(V) each.

Freight Claims and Breakage: Freight claims for adjustments, breakage and
delays in transit must be filed within 15 days against the carrier.

Returned Merchandise: Must be authorized by the factory and accompanied
by authorization form and number provided by factory. Returns or credits will not
be allowed if factory is not notified of discrepancies within 24 hours of receipt of
goods. No refund or exchange will be given if merchandise is not returned
within 45 days of receipt. Please examine all products upon receipt.

Trademark: Factory assumes all copy and artwork are in full compliance with
trademark laws. Licensing commissions may be required. Buyer holds the company
harmless for any claims resulting from anything printed for buyer.
Prop 65 & CPSIA Information: Southeast meets all Prop 65 & CPSIA guidelines.
Southeast uses only low lead ink on all our products. Documentation is available
for viewing and printing on each of our products at www.southeastline.net.

BPA Free: All Products throughout this site are BPA Free.

Based on CPSIA requirements we now include our Safety Shield & each new order
# within imprint area on all Children’s Products when possible for easy tracking.
CPSIA Section 103(a), generally states all childrens products must be identified in a
way to track where and when a product is manufactured.